Sales Policy
1. Returns and Refunds
We want your shopping experience with us to be exceptional. If you’re not completely satisfied with your purchase, here’s how our return and refund process works:
- Returns: You have a generous 30-day window to return any unused, unworn item. Simply reach out to our customer support team, and they’ll guide you through the process. Please ensure that the item is in its original condition and includes the original packaging.
- Refunds: Once we receive the returned item, we’ll promptly process your refund. You can expect the funds to be credited back to your original payment method within 5 business days.
2. Shipping and Delivery
We offer flexible shipping options to suit your needs:
- Standard Shipping: Expect delivery within 5-7 business days. It’s the reliable choice for most orders.
- Expedited Shipping: Need your purchase sooner? Opt for expedited shipping, and your package will arrive within 2-3 business days.
- Shipping Costs: Shipping fees vary based on your location and the size of your order. During checkout, you’ll see the exact shipping cost before finalizing your purchase.
3. Product Availability
While we strive to keep our inventory up-to-date, occasionally items may be temporarily out of stock. If this happens, don’t worry! We’ll promptly notify you and offer alternatives or a full refund.
4. Privacy and Security
Your privacy matters to us. We adhere to strict privacy policies and use secure payment gateways to protect your personal information. Rest assured that your data is safe with us.
5. Contact Us
Have questions or need assistance? Our friendly customer support team is here to help. Reach out via email at contact@lovextop.com or give us a call at 0559792913. We’re committed to providing excellent service!
