Return Policy

We want you to be completely satisfied with your purchase from Sustaina. If you need to return an item, please review the following guidelines:

    1. Eligibility:

• • Items must be unused, unworn, and in their original condition.
  • Returns are accepted within 30 days of the purchase date.

     2. Process:

• • Contact our customer support team at contact@lovextop.com or call 0559792913 to initiate the return process.
  • Provide your order number and a brief reason for the return.
  • We’ll guide you through the next steps. 

     3. Refunds:

• • Once we receive the returned item, we’ll process your refund within 5 business days.
  • Refunds will be issued to your original payment method.

      4. Shipping Costs:

• • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

      5. Exceptions:

• • Personalized or custom-made items are non-returnable unless defective.
  • Undergarments and swimwear cannot be returned for hygiene reasons.

Thank you for choosing Sustaina! We’re here to assist you throughout the process